What should I try first when PioneersTV stops working?
Restart everything, in this order: unplug the router for 30 seconds and plug it back in, then fully restart the TV device (unplug it, don't just switch it to standby), then open the app again. This clears most temporary network and app problems. If it doesn't, find your symptom below.
Why does my app say "login failed" or "authorization failed"?
- A typo. Usernames and passwords are case-sensitive. Re-enter them by copy and paste, and check for a space at the end.
- Wrong server format. Include
http://and the port number (for example:8080) exactly as sent. - The plan has ended. An expired plan is refused at login. Message us to extend it on the same login.
- The server address changed. If support sent you a new server URL, update it in your app.
Why won't my playlist load?
If you use the M3U link, paste it into a web browser. If a file downloads, the link is fine and the app is the problem. Try adding it again, or switch to the Xtream Codes login, which loads faster. Large playlists can time out on slower Smart TVs and Fire TV Sticks. Ask support for a smaller playlist with only the categories you watch. Details are in the M3U playlist guide.
Why do some channels not play when others do?
- The channel is temporarily down. Individual sources sometimes go offline. Try again in a few minutes, and report it to support if it lasts.
- Event channels only show a picture while the event is live.
- The format isn't supported by your player. Switch the stream format (MPEG-TS or HLS) or the decoder (hardware or software) in the player settings.
- 4K channels need more bandwidth and a 4K-capable device. Try the HD version of the channel.
What does "max connections reached" mean?
You are trying to play on more screens at once than your plan allows. A stream that was closed badly, for example an app that was force-quit, can also stay counted for a few minutes. Stop playback on the other devices, wait two or three minutes and try again. If this happens often, a plan with more connections fixes it. See plans for 1 to 4 screens.
Why is the TV guide empty?
Force an EPG update in your app settings and give it a few minutes to download. If you signed in with the M3U link, you also need to add the EPG link. The EPG setup guide covers every app, and also explains how to fix listings that show the wrong time.
Why is the audio out of sync or missing?
- Switch the player between hardware and software decoding. This fixes most sync problems.
- Turn off audio passthrough in the player or device settings if your soundbar or TV can't decode the channel's audio format.
- Many players have an audio delay setting. Use it to fix a constant offset.
Why does the app crash or run slowly?
On Fire TV and Android TV, clear the app's cache in the system settings. Make sure the device has at least a few hundred MB of free storage, and update the app. Older sticks with very little memory struggle with large playlists and guides. Hiding categories you never watch makes a noticeable difference.
What if the stream keeps buffering?
Buffering has its own step-by-step page because it has the most possible causes. Start with the PioneersTV buffering guide.