PioneersTV frequently asked questions
Quick answers about plans, devices, billing and setup. Can't find yours? Message support.
Ordering and billing
How much does PioneersTV cost?
Plans start at $34.99 for 3 months on one connection. The 12-month plan works out to about $5.42 per month. You pay once per term, and there is no automatic renewal.
Does PioneersTV have a free trial?
Yes. You can request a free 24-hour test line on WhatsApp, with no payment details needed. Trials are limited each day and available once per household.
How do I order a PioneersTV subscription?
Pick a plan on the pricing page and press its button. You land on our contact page with the plan already filled in, and a WhatsApp message is ready to send. A team member confirms the plan, explains the available payment options and sends your login once payment is confirmed.
Is there a monthly plan?
No. The shortest term is 3 months. Plans are also available for 6 and 12 months, and the longer terms cost less per month.
Does my subscription renew automatically?
No. Each plan is a single payment for a fixed term. Near the end of your term we can extend it on the same login, so you do not need to set up your apps again.
What is your refund policy?
If you have a technical problem that our support team cannot fix, you can request a refund within 7 days of activation. The full conditions are on our refund policy page.
Connections and devices
How many screens can I watch at once?
Each connection is one stream playing at a time. Plans are available with 1 to 4 connections. You can install the apps on more devices than that, but only as many can play at the same moment as you have connections.
Which devices does PioneersTV work on?
Amazon Fire TV Stick and Fire TV, Android TV and Google TV devices, Android phones and tablets, Samsung and LG Smart TVs through store apps, and iPhone, iPad and Apple TV. Roku has no reliable native IPTV app support, so we recommend adding a Fire TV Stick or Google TV device to a Roku TV.
Which IPTV app should I use?
It depends on the device. TiviMate and IPTV Smarters are popular on Fire TV and Android TV. Smart TVs use apps from the Samsung or LG store. iPhone and Apple TV use App Store players. Our IPTV apps guide compares the options per device.
Can I use PioneersTV while traveling?
Your login works on any internet connection. Hotel and public Wi-Fi can be slow or block streaming ports, so performance away from home depends on the network you are using.
Technical
What internet speed do I need?
For a single HD stream, plan on at least 10 Mbps of stable download speed. For 4K, 25 Mbps or more. Add the same amount again for each extra screen streaming at the same time. A wired Ethernet connection is more stable than Wi-Fi.
What is the difference between M3U and Xtream Codes?
Both are ways of loading the same channels into an app. An M3U link is a single playlist URL. Xtream Codes uses a server address, a username and a password, and usually loads channel logos, the program guide and on-demand content more reliably. Use Xtream Codes when your app supports it.
Is the TV guide (EPG) included?
Yes. Most apps load the program guide automatically when you sign in with Xtream Codes. If you use an M3U playlist, you may need to add the EPG link separately. Our EPG setup guide explains how.
Do I need a VPN?
A VPN is not required to use the service. Some customers use one for privacy, or because their internet provider throttles streaming traffic. If you use one, pick a server close to you, because a distant server adds delay and can cause buffering.
Why is my stream buffering?
Buffering is usually caused by a slow or unstable connection, Wi-Fi interference, or an overloaded device. Run a speed test on the device itself, try a wired connection, and clear the app cache. Our buffering guide walks through each fix in order.
Still have a question?
For step-by-step help, see the setup guides and troubleshooting, or contact us below.
Ask us directly
A real person answers on WhatsApp, usually within minutes.