Legal
Refund Policy
When you can get your money back, and how to ask for it.
When can I get a refund?
You can request a refund within 7 days of activation if the service does not work on your device or connection because of a technical problem, and our support team has not been able to fix it after you reported it and worked through the suggested steps with us.
What is not covered?
- Changing your mind after the service has been working normally.
- Problems caused by your internet connection, Wi-Fi, or a device that doesn't meet the requirements in our device guides.
- Temporary unavailability of an individual channel or event.
- Fees paid to third parties, such as player app purchases or activation fees.
- Requests made more than 7 days after activation.
- Accounts suspended for sharing logins beyond the plan's connections, or other breaches of our terms of service.
How do I request a refund?
- Contact support on WhatsApp, Telegram or at biziptvbizz@gmail.com and describe the problem.
- Work through the troubleshooting steps the team gives you. Many problems are solved here.
- If the problem can't be fixed, ask for a refund in the same conversation, within 7 days of activation.
Approved refunds are returned using the original payment method where possible, and your access is deactivated. Processing time depends on the payment method.