Support
PioneersTV support center
Most problems can be fixed in a few minutes. Try the guides below, or message a real person on WhatsApp at any hour.
Self-help
What do you need help with?
Frequently asked questions
Billing, connections, devices and technical questions answered.
Read FAQ →Talk to us
How do I contact PioneersTV support?
WhatsApp is the fastest. Telegram and email reach the same team.
What should I include in a support message?
Getting these details right gets you a fix in one reply instead of five:
- Your username (never your password, we don't need it)
- Device and app, for example "Fire TV Stick 4K Max, TiviMate"
- What happens: an error message, a photo of the screen, or which channels are affected
- Whether it's all channels or a few, and since when
- Your connection: Wi-Fi or wired, and a recent speed test result if it's buffering
Setting up for the first time? The installation guide and device guides cover every step.